- Monitor and manage software errors, ensuring prompt reporting, tracking, and resolution.

- Generate error reports and work with teams to identify and fix issues to improve system reliability.

- Develop software solutions based on user feedback and requirements to improve user experience.

- Collaborate with stakeholders to define software features, functionality, and improvements.

- Ensure the effective management of IT services, including software and application updates, troubleshooting, and issue resolution.

- Maintain high levels of service delivery, ensuring all issues are managed promptly and efficiently.

- Provide ongoing customer support and manage complaint resolution, ensuring user satisfaction.

- Serve as the point of contact for technical issues, working to resolve them in a timely manner.

- Supervise daily operations and workflows to ensure timely completion of tasks and projects.

- Optimize team performance and processes to increase efficiency.

- Work closely with the development team to ensure projects align with business goals and user needs.

- Facilitate clear communication and coordination between teams to achieve successful project delivery.

- Ensure the continuous maintenance of software systems, performing updates and troubleshooting as necessary.

- Address technical issues and implement solutions for long-term system stability.

- Oversee app development projects, ensuring they meet user requirements, quality standards, and industry regulations.

- Monitor app performance, troubleshoot issues, and implement necessary updates.

 

- Proven experience in the medical industry, specifically in IT or software development.

- Strong background in service management and customer support.

- Experience in app development and software maintenance.

- Excellent problem-solving skills and ability to handle technical errors effectively.

- Ability to develop solutions based on user feedback and industry needs.

- Bachelor's degree in Information Technology, Computer Science, or related field.

- 5+ years of experience in IT management, with a focus on software development and customer support, preferably within the medical industry.

- Experience with service management frameworks and tools.